I can over-complicate the simplest of tasks. Seriously. And I’m not good with technology. Here’s an example: I thought I needed a new DVD player when mine stopped playing DVDs. Seems like a logical assumption. A friend of mine happened to come over and I mentioned my DVD player situation. My friend, who is a techy and loves to fix things, took a look at it. The cable connecting the player to the TV was loose. Just like that, it was working. It was a miracle.
When I started the process of getting my novel, A Woman Lost, in paperback I knew I shouldn’t format the book myself. I know it would save me money, but re-read the above paragraph. So I did my research and found a formatter that was highly recommended. I contacted her. She was happy to start the project. Within a week I was proofing the paperback PDF. It looked good. Real good. I told the formatter I was all set.
At the time I was quite busy and I didn’t upload it on Createspace yet. Turned out to be a wise move since I happened to spot another formatting quirk. This was in early November. I contacted my paperback formatter. Remember, I already told her it was good to go. Here’s another important piece of information. She’s also an indie writer and it was November. What are most indie authors doing in November? Yep, it was NaNo time. For those not familiar with this, authors pledge to write 50,000 words in one month. I wasn’t participating since I was working on getting the ebook of my second novel, Marionette, out and trying to publish the paperback version of A Woman Lost.
My formatter got in touch with me after two weeks full of apologies. She thought she had finished all of her formatting projects and hadn’t check her email. I felt horrible since I told her the project was good to go. She fixed the problem.
I decided to upload it on Createspace the very next day. I did. Oh boy was I excited. It was easy as pie … wait, what do you mean there is a gutter error?
I emailed my formatter again. She responded quickly this time and said she had never seen that error before but she re-formatted it for me.
Once again I uploaded it on Createspace. Once again I got the error message with a note that the Createspace team would help me fix the error for a small fee.
Now I trusted my formatter. She’s worked with a lot of successful indies. I wondered if I was doing something wrong while uploading. I also knew that I could go around in circles forever.
I decided to pay the small fee to have Createspace fix it. I filled out the form asking for them to fix it. I received a form email saying they would more than happy to help and I just needed to fill out the form. Um, I already did fill out the form. Oh well, I did it again. I received the same email. This time I replied to the email stating I’ve filled out the form twice and would like to move forward with the project.
Can you guess what happened? Yep, I got the same email telling me to fill out the form. I was starting to get peeved. I don’t normally do this since I remember back in high school my computer teacher saying never use all caps in email since that means you’re screaming at the person reading the email.
I decided to yell for help. I deleted the subject line and wrote something like this: I’VE ALREADY SAID I’LL PAY FOR HELP. DO YOU WANT MY MONEY OR NOT? I didn’t say that exactly. I may have been even ruder. Five minutes after sending the email I regretted it. I’m sure the representatives have to deal with idiots like me all day long. I should have been patient. And nice. I usually am nice.
After fifteen minutes I got a reply to my email and I was afraid to open it. I thought for sure Amazon was informing me that not only would they not help me, but they were removing all of my books from their store, even the Kindle versions.
Instead I received a very polite and professional email informing me that one of their representatives would be with me shortly to open the ticket and that they appreciated my business. Boy did I feel like a jerk. I was so rude and this email was the opposite. And true to their word, they did get in touch with me and here it is: the paperback copy of A Woman Lost.
I now have several copies.
I tried showing my dog, Miles, my achievement. He didn’t give a crap. Miles wanted me to play fetch instead. So I’m off to the park to play fetch. Have a great weekend everyone. And really, usually I’m nice.
Yay and congratulations, I hope you sell loads and loads
Thanks! Me too 😉
Hey it’s Friday should you not be off to the Pub.????
soon…very soon! Happy Friday!
Congratulations! I’m so proud of you!
I got confused over the formatting stuff and then again, I’m not really the techie type. But I’m glad that the error was fixed and they should be professional about the whole thing. It was okay to get peeved,if I were in your place I’d feel irritated too. Maybe you just got that automatic e-mail reply or something, I don’t know what the term is. Haha
Congratulations again! And even though Miles seem to not give a crap, I know deep inside he’s happy for you! 😀
Thanks very much. I know they try to make it as easy as possible for us, the non-techies, but it’s still rather confusing. And then when an error occurs my brain goes on lock down. Do you have a book(s) available on Amazon? I’m sorry if I already knew this, but I would love to check it out if you don’t mind refreshing my mind.
Miles is my biggest fan, at least 50% of the time. The other 50 he wants me to play fetch.
Congratulations! You have more patience than I do. I get so frustrated with technical glitches. Miles might come around…give him time. Happy Friday!
Miles is in a much better place right now. We just got back from the park and he now that he’s had his lunch he’s a happy camper once again. He’s a simple dog. Thanks Jill. It can get so frustrating, especially when you’re intimidated by technology.
Oh boy, I would love to see the actual words you put in that email LOL!! Congrats my friend – it is absolutely beautiful and such an amazing accomplishment. You should be very proud of yourself :).
Thanks Cindy. I’m not proud of how I handled the situation. Usually it pays to be professional and I’m kicking myself for acting like a jerk. Amazon has been good to me. And I used to work in customer service–I hated customers like me.
I am proud and happy to see it in print. Thanks for your support!
Hey, don’t beat yourself up. We’re only human, and when we are pushed past our limits, we sometimes lose it. I do all the time LOL!! Ask Mike :).
I will ask Mike this summer 😉 Thanks. I’m just glad it all worked. For a few days I thought it was hopeless.
Yay you!!!!! I am so thrilled for you. I can imagine the frustrating exchanges with them—good grief–you just wanted to get it done, right? Understandable. So exciting to see it in print even if MIles does not act as enthused as he should. That Miles….
Thanks! It was quite the process and extremely frustrating for a non-technical person. I probably should learn more about formatting–I just broke out into a sweat–when I can. And Miles–I do love him. And he loves playing fetch 😉
I know what you mean about frustration. I used to be pretty sharp technically speaking but I’ve forgotten more than I knew and technology has moved forward too quickly for ME to give a crap. My bad.
I hate forms because of the auto response thingie. Grrr.
Thanks. I understand the auto response to say we’re working on your request. I find it annoying, but see its purpose. But I don’t get the response that says repeat the same task over and over and over. I was never good with technology. Never.
What is so annoying is they haven’t got it r.i.g.h.t. and the auto response is enough to make a saint weep. 😉
Whew! I’m glad I’m not alone in this. Feels good to know others can’t stand the auto response and it tries their patience. However, I don’t recommend losing your cool like I did. That could have backfired big time.
Yay, you got there in the end and congratulations! I know just what you mean about thinking that something is automatically broken but all it needs is to be re-jigged – or something like that! Hope you will soon be off to the pub celebrating. We will be later with my boys. Have a great weekend 🙂
It’s horrible, but when it comes to technology my first thought when something isn’t working is, “I should buy a new one.” And then I find out it’s something simple and feel silly. I just don’t know where to start most of the time.
Enjoy the pub!
I’m thinking this with my laptop at the moment but this time I do think I will have to get a new one. So, if I disappear for a few days if this one goes kaput you will know why…!
We did enjoy the pub thanks, had a lovely weekend down in Brighton with my boys but paying the price now with catching up…aaaaaarrrgh!
Hope you had a great weekend and here’s to a good week ahead 🙂
Oh know. I hope it doesn’t go kaput! I hate when they do that. I know what you mean about catching up–but at least you had a great time with your boys. That’s the most important part of life. Fingers crossed about your laptop. And don’t hit it. I’ve learned that really doesn’t work.
Yes, you are right on both counts – spending time with my boys is more important and hitting my laptop is not the best thing to do (I’ve tried it and it doesn’t work, as we both know!) Let’s hope I can stay up and running for the time being, I’m dreading going through all that if it does happen…
I’m really hoping it’s a false alarm.
Me too 🙂
That’s AWESOME! I can’t imagine what it must’ve felt like to hold it in your hands that first day.
It was pretty awesome!
Congratulations! This is awesome. Love the photo of Miles checking out the book! Hope you all have a wonderful weekend!
Hugs from Ecuador,
Thanks Kathy! Miles is a cutie. Wishing all of you a wonderful weekend.
Some days it just doesn’t pay to get out of bed. 🙂
Seriously though, congratulations for hanging in there and on having your book in paperback now. Stay the course does it.
I know what you mean. Or some days I need a re-do. Thanks. I got there in the end.
Duuuuuuuuuuuuuuuuuude. That was dramatic! I’d totally be devouring half a chocolate pie and then taking to my punching bag after a transaction like that. Dude. I commend you on your efforts and don’t worry about sending the email … sometimes hostility is necessary to get your point across otherwise you might have gotten another email telling you to fill out the form again because they didn’t get it.
But on a more positive note CONGRATULATIONS! Salud my friend. It must feel awesome to have your book in your hands. I know you published it a while ago online, but I imagine having it in your hands is a different feeling. Are you gonna have a reading? Maybe at a pub? I raise my glass to you and I can’t wait to have the UPS guy drop it off on my door…you know I’m old school and still read regular books. No kindle yet, although my computer finally got a Kindle App My kids use it 🙂
Oh if they sent the form email back to me I may have totally lost it. Thank goodness it worked out!
Thanks so much dude. Not sure about any readings, but I do enjoy reading other books at the pub. To myself–I’m not crazy enough to start reading random books out loud at the pub. Not yet at least–we’ll see what happens when I try to get the next book in book. I may lose my mind!
I love that your kids use the Kindle App. Books are wonderful for kids. Have a great weekend!
Congrats on your debut into print. 🙂
Thanks! Have a great weekend.
Hooray!!! Congratulations, this is so exciting. I hope you sell tons! And I had to laugh about your response to the email from Amazon because I could so relate to it. I could totally see myself thinking the exact same thing and being afraid to open it LOL
What a great way to start your weekend. I hope you and Miles had fun at the park – he’s adorable!
Thanks Julie. It’s good to know I’m not the only one who gets frustrated. Makes me feel better. I’m still ashamed of my behavior, but I do feel somewhat better. Miles says thanks–he thinks he’s adorable as well.
The paperback looks great! Sorry there was so much hassle putting it together, though!
Thanks Heather. It was a learning experience that’s for sure!
wonderful news and congratulations, TBM! i’m sure Miles is elated over your success…he wants to make sure you stay fit and trim. 🙂 have a great weekend!
Yes Miles stays on top of getting me outside and making sure we get our exercise. Have a great weekend.
Congrats on A Woman Lost! Love the cover! Hope you do another blog tour & I can participate so I can read it!
Thanks! I’m sure I’ll do another tour or something along those lines soon for this one. Will let you know. Have a wonderful weekend.
Dame, TBM. This girl is on fire. 😀 Ooops. You gotta do that some times. Although, may not be in that situation you were in. 😉 You did over-reacted. Ahihihi. Beautiful cover. Shoot! I already have “Persepolis” to read when I board the plane going home. I’ll just get it when I get your book when I arrive to US.
I haven’t read Persepolis yet, but I hear it’s great. I hope you enjoy and have a safe flight home. Thanks so much Rommel.
Isn’t it exciting to see your book in print? To hold it in your hands must be a terrific experience. I know the e-book is a book but there is something about the tangiability (can I use that word?) of the printed version.
I’m glad you stuck with it through all the formatting issues. Sometimes the things that should be the simplest end up taking the longest.
You can use any word you want 😉 It was a great experience. It felt great to see the ebook and it felt wonderful to see and hold the paperback. Now I need to rest before I work on the paperback version of Marionette. How’s your book coming along?
Slowly but surely! I recently got stumped in one section, so I had to leave it for now. I’ll come back to it later.
In good news, one of my short stories was selected as Great American Fiction Writing for 2014 by the Saturday Evening Post. Whoo-hoo!
That’s great. Has it been printed yet? Is it available online?
It is an e-book already on Amazon. (The beauty of e-books!)
That’s great. And I love the description listing the writers before and now. What an honor. Congrats!
“He didn’t give a crap.” — that made me chuckle. Dogs will be dogs. The paperback looks great, TB. Kudos for seeing it through.
Thanks! I always know what my dog is thinking. I should have shown him the books after we went to the park. He’s in a much better mood then.
Wish I had your techy friend for a neighbor cuz I can’t even get a universal remote control to work. Those things should come with Directions for Dummies, then maybe I’d get it. Congratulations on your paperback book! Miles is cute. Happy play-fetching with him!
You’re brave buying the universal remote. Those terrify the heck out of me! Good luck and thank you.
No offense to our mutual friends at CreateSpace, but self-publishing is a wild ride, isn’t it, old friend?
Oh boy, it’s like jumping through hoops that are on fire and if you stumble you fall into a pool filled with crocodiles. Okay, it isn’t that bad, but it’s a struggle.
Trust me, young lady, I understand.
I think it’s a process everyone should have to go through once to understand the pain and suffering.